The artwork will be shipped out of our studio within a week, and you will receive a tracking number by email once it ships. We use UPS or FedEx.
Our team works extremely hard to produce the best products for our customers; therefore we STRICTLY DO NOT offer refunds on orders made mistakenly or if you change your mind. Once an order is placed, the item is considered sold.
Please note we will not refund, under any circumstances, a print damaged during shipping, and that shipping is not refundable. The shipping company is solely responsible for the shipping.
Check the package and your prints upon arrival, before signing the delivery bill.
1) If the shipping company damaged the print during transport, refuse to sign off the bill and the shipping company will return the package to us, then we will deal with them directly and send you a new one as soon as possible.
2) If you received the goods, there is nothing we can do anymore.
3) If you want a real secure shipping, order the canvas prints rolled in a tube, then have them mounted in your country. It is usually cheaper than paying the transport, and it is way safer than large canvas mounted.
# 219, Street 19 Sangkat Chey Chomnas, 12206, Phnom Penh, Cambodia
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